Return Policy
Last Updated on 10th March 2019
Return Policy
Thank you for your purchase We hope you are happy with your purchase , if you are not completely satisfied with your purchase for any reason , you may return to us for exchange only. Please see below for more information on our return policy.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
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Returns
All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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Return Process
To return an item, please email customer service at support@9throute.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and you will be provided a return address by our customer services team.
Note: Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
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Refunds
After receiving your return and inspecting the condition of your item, we will process your exchange.
Please allow at least fifteen (15) days from the receipt of your item to process your exchange.
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Exceptions
The following can not be excahnged.
- Customized goods and accessories
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FAQ's
- Please Note A restocking fee will be charged for all returns in excess of $100.00
- Sale items are FINAL SALE and cannot be returned.
- As we provide quality assurance at each stage of the buying process for customized or personalized products , it is advisable that customers understands the complicity involved.
As we provide quality assurance at each stage of the buying process for customized or personalized products , it is advisable that customers understands the complicity involved.
If you have any questions concerning our return policy, please contact us at support@9throute.com
